Add or Update Contact

Add or Update Contact

POST [PlatformAddress]/api/1.0/contact?action=addOrUpdateContact

Add or update contact details

Request Body

Name	Type	Description
externalId	string	Reference to the ID of the contact in an external system.
id	integer	The contact's identifier. (Leave empty to add new contact)
firstName	string	The contact's first name (required when id is missing)
LastName	string	The contact's last name (required when id is missing)
email	string	The contact's email address. Must be a valid email. (required when id is missing)
phone	string	The contacts phone number.
groups	string	The array of subscription groups to set for the contact. Note: This list will override any groups currently set for the contact.
customFields	string	The array of custom fields to set on the contact. Each field will be validated depending on the type of field that is set.
companies	string	The array of companies to set on the contact. Each value will be validated depending on the type of field as well as it will verify that the given company exists or not.
status	enum	The contact's email subscription status.
smsStatus	enum	The contact's sms subscription status.
updateIfExists	boolean	Whether or not to update the contact by firstName, lastName and email when id parameter is missing.
externalUrls	array	This is an array of External URL field objects of the contact (a maximum of 3 objects allowed). When set to null, it will remove all externalUrls from the contact.

200

{
  "id":33884
}

Example Request: Adding a contact

{
  "firstName": "Bobby",
  "lastName": "Smith",
  "email": "[e-mail]",
  "groups": [
    {
      "groupId": 10
    }
  ],
  "customFields": [
    {
      "fieldId": 33443,
      "value": "No"
    }
  ],
  "companies": [
    4,
    5
  ],
  "status": 2,
  "smsStatus": 2,
  "externalId" : "12345",
  "externalUrls" : [
        {
            "ref": "example1",
            "label": "Example One",
            "url": "https://example1.com"
        },
        {
            "ref": "example2",
            "label": "Example Two",
            "url": "https://example2.com"
        },
        {
            "ref": "example3",
            "label": "Example Three",
            "url": "https://example3.com"
        }
    ],
    "privacyConsent": true
}

Example Request: Updating a contact

Note : the groups will be set to only group 10, destroying the existing value

{
  "id":33884,
  "firstName":"Bobby",
  "groups":[{"groupId":10}],
  "customFields":[{"fieldId":33443,"value":"No"}],
  "companies":[4,5],
  "status": 2,
  "smsStatus": 2,
}

This call takes values for a contact, and either

1. Updates the values for that contact (after you have provided an id in the parameters), or

2. Adds the contact to the system (if the id parameter is missing)

The result of this call will contain the status of the result (either true or false) and the contact identifier of the updated or newly created contact.

The properties of the contact currently supported are:

• firstName

• lastName

• email

• phone

• groups

  • This is an array of group objects with the ‘groupId’ key.

• customFields

  • This is an array of custom field objects with ‘fieldId’ and ‘value’ keys

• Companies

  • This is an array of companies Ids

• status

  • The current status of the email susbcription in contact. The value of this field will be one of the following current status
• smsStatus

  • The current status of the sms susbcription in contact. The value of this field will be one of the following current status
• externalUrls

  • This is an array of External URL field objects of the contact (a maximum of 3 objects allowed). When set to null, it will remove all externalUrls from the contact. ExternalUrl field
• privacyConsent

  • Whether or not giving privacy consent for this contact.

Returns

Property	Description
success	If the contact was successfully added or updated
id	The unique identifier for the contact
message	Message of the failure (if success was false)

Email Status

The status is the record of whether the contact has opted in to email communication.

#	Description
1	Subscribed
2	Unsubscribed
3	Bounced
5	No Marketing

Sms status

The sms status is the record of whether the contact has opted in to sms communication.

#	Description
1	Subscribed
2	Unsubscribed
3	Failed
4	No Marketing

External URL Field

An External URL field is an object with the following details.

Property	Type	Required	Description
ref	string	required	The unique reference key of the external URL
url	string	optional	The url link (https) scheme eg. https://example.com When the value is null, the external url record will be removed based on the provided reference key.
label	string	optional	The label of the URL to display.